Is it secure to pay with my credit card? Yes, our payment partner is Telekurs Multipay. Today they are the leading company on the Swiss market in safe and efficient cashless payments. Our website is approved by the VeriSign Company, the world standard in Internet security. All credit card information that you give to Scandinavian Atmosphere during a purchase is encrypted by VeriSign technology.

How do I place an order with Scandinavian Atmosphere? If this is your first time, register (see Why Should I Register?) or log on with your username and password. Choose the category and the items that interest you. Press “Purchase” At any time, you can click on the basket to see or change its contents. When you have finished shopping, go to the checkout. Verify your order, you can still change it. Select your delivery address (yours or that of a third party) and your method of payment, and click on “continue.” Next, confirm your order. You will then receive a receipt with your order and an order number.

Why should I register? With a customer account, you benefit from many advantages: You save time when making purchases; you can track your orders and receive the best offers at the time. All this, in full security. The information remains in your file at Scandinavian Atmosphere and is never shared with a third party.

Which payment methods does Scandinavian Atmosphere accept? We accept many methods: • You can pay with the most current credit cards: VISA, Mastercard, American Express and Postecard. • Invoicing • C.O.D. delivery.

How can I get a confirmation of my order? If your order was accepted, you will receive a confirmation at the email address that you entered at the time of your order.

How is my order delivered? Deliveries are made by the Postal Service. If you have chosen to pay C.O.D., you will receive the package against payment on delivery at the Post Office.

How can I find out the status of my shipment? When the shipment leaves Scandinavian Atmosphere, you will receive an email with your shipment information. There you will find the package number with which you can verify its status at www.laposte.ch.

Can I have several addresses in my address folder? You can have up to five addresses in your address folder.

Can I have a package sent to an address other than mine or can I have it delivered to an address other than my billing address? Yes, upon payment at checkout, you will indicate the address in "Delivery Information." Delivery to a third party is only possible with payment by credit card.

How can I change the information that I have on file? Log in to your account and choose “verify or change my address on file.” You can also change the information at checkout.

What is the livery time? The time is usually 2 - 4 days in Switzerland but may depend on the item. If the item is not in stock, we will inform you by email of the new date. Outside Switzerland the delivery time depends on the country. Please see the delivery times in our Conditions of Sale.

What are the delivery charges? In Switzerland, the delivery charges are currently 10 CHF per package. These charges are waived for purchases over 250 CHF (applicable only in Switzerland). Europe 1 - the delivery charges are currently 40 CHF per package. Europe 2 - the delivery charges are currently 47 CHF per package. For other countries and for especially heavy packages, please contact us.

Which countries will Scandinavian Atmosphere deliver to? We deliver to most countries. Shipping charges, VAT, and, if applicable, customs fees will be at your expense.

What should I do if my package is damaged when I receive it? If the package was damaged during transport, you must contact the Postal Service immediately.

What should I do if I wish to return my items? If the item is damaged or broken, and this was not caused during shipping, you may return it to Scandinavian Atmosphere. Contact us for instructions at info@scandinavianatmosphere.com before returning the package; we will send you a return postal label. Within 5 days from receipt, send back the item complete and intact in its original package with an indication of the error or the problem. Afterwards we will send you an exchanged item or we will refund you. If you use the satisfaction guarantee, you will pay the shipping yourself for its return back to Scandinavian Atmosphere.

What does Scandinavian Atmosphere do with my personal information? The information entered on the Scandinavian Atmosphere site is treated with the greatest confidentiality. We use your information solely to handle the order and its delivery. Scandinavian Atmosphere is a partner with Telekurs Multipay and we have a digital certificate issued by VeriSign which guarantees our security. We do not share personal data regarding our customers with third parties. At any time, you can modify your information with your username and password.

What is the satisfaction guarantee? The guarantee allows you to return an item within 10 days from receipt if you are not happy with your purchase. You will be refunded for the price of the item, but the shipping charges will not be refunded.

Is there a gift service? If you wish to send a gift package delivered to a third person’s address, simply indicate it on the order form.

What do I do if I cannot find what I am looking for at Scandinavian Atmosphere? We are open to all suggestions and ideas concerning our catalogue and the items which you would like to find there. Please send us an email or call us.